Hello
As you know, at the present time, everything changed, and the reason is the change that took place on all areas of daily snakes in the past, you do not have the Internet and technology, but in the twentieth century and the twenty-first century began development in that Became all areas of industry, health, technology, science and the Internet nowadays is the backbone of the people become dependent on the Internet in everything until it became buy and sell products on the Internet this has become Internet users Eager to get a card, MasterCard or Visa to facilitate the purchase of the Internet or process of trading in financial markets Internet and to withdraw funds and deposit the money, the spectrum there are banks and standing up to give a MasterCard or Visa free to customers talk about Bank payoneer which offers a MasterCard Prepaid that the bank not only in the provision of MasterCard only, but to open a bank account in the United States, which provide banking services in all countries of the world This interpretation explains how to request Master Card prepaid card from the Bank of payoneer |
Terms of Use
IMPORTANT – PLEASE READ CAREFULLY
Terms and Conditions for the Payoneer Prepaid MasterCard. This document constitutes the agreement (“Agreement”) outlining the terms and conditions under which the Payoneer Prepaid MasterCard Card has been issued to you. By accepting and using this card, you agree to be bound by the terms and conditions contained in this Agreement. In this Agreement, "Card" means the Payoneer Prepaid MasterCard card issued to you by Choice Bank Limited "You" and "your" means the person or persons who have received the Card and are authorized to use the Card as provided for in this Agreement. "We," "us," and "our" mean Choice Bank Limited , our successors, affiliates or assignees. The Card will remain the property of Choice Bank Limited and must be surrendered upon demand. The Card is nontransferable, and it may be canceled, repossessed, or revoked at any time without prior notice subject to applicable law. Please read this Agreement carefully and keep it for future reference.
1. Definitions
The Card is a prepaid card that allows you to access funds on the Card. The Card does not constitute a checking, savings or other bank account and is not connected in any way to any other account you may have. The Card is not a credit card. You will not receive any interest on the funds on the Card.
2. Personal Identification Number (“PIN”):
We may, at our option, give you a Personal Identification Number (“PIN”). If we give you a PIN, you may use your Card, (i) to obtain Cash from any Automated Teller Machine (“ATM”) or (ii) at any Point-of-Sale (POS) device which requires entry of a PIN, that bears the MasterCard brand. All ATM transactions are treated as Cash withdrawal transactions. You should not write or keep your PIN with your Card. If you believe that anyone has gained unauthorized access to your PIN, you should advise us immediately, following the procedures in the paragraph labeled “Your Liability for Unauthorized Transactions.” If you lose your PIN you may contact Payoneer Customer Support to have the PIN reset. PIN resets are free of charge as long as there have not been two PIN resets or more in the previous 12 months.
3. Information Needed to Obtain Your Card
When you open a Card Account, we will ask for: (1) your name; (2) address; (3) date of birth; and (4) other information that will allow us to identify you. To continue ongoing compliance and validation, we may also ask to see your driver's license, government-issued photo ID or other identifying documents either before or after the Card has been issued.
4. Limitations on Transactions
For security reasons, you may only make up to ten (10) withdrawals per any 24 hour period at ATMs and the total number of transactions you can make using POS terminals is nine (9) transactions per any 24 hour period. You may not make more than US$5,000 in transactions of any type from your Card per any 24 hour period. Any transaction made on a non-business day is considered made on the next business day. You may not use your Card for any illegal transactions or at gambling sites or for any gambling activity.
5. Using Your Card
When funds have been added to your Card Account, you may use your Card to obtain goods or services, or to obtain cash or to initiate transactions from your Card Account, wherever Debit MasterCard cards are accepted, as long as you do not exceed the value available in your Card Account. Unless the context indicates otherwise, we use the word “transaction” to refer to any use of your Card mentioned herein. Your Card may be used to obtain cash from an ATM. You can use your Card at an ATM to make a balance inquiry. You may use your Card to make purchases at POS terminals.
Log into your account at www.payoneer.com to view the Fee Schedule, which lists the fees associated with using your card. You agree that we may deduct from your account, without notice, all fees listed in the Fee Schedule. You also agree that we may deduct fees for services you may request which are not listed here or in our fee schedule. We reserve the right to collect fees at a later date, without notice, for fees not deducted because of insufficient funds. Other fees may be imposed by owners or operators of ATMs and of Point-of-Sale equipment.
You are responsible for all transactions initiated by use of your Card. If you permit someone else to use your Card we will treat this as if you have authorized such use and you will be responsible for any transactions made subject to such use. If you use your Card number without presenting your Card (including online or telephone purchase), the legal effect will be the same as if you used the Card itself.
Your Card cannot be redeemed for cash.
You should keep track of the amount of value loaded on Cards issued to you. You may view the available balance on your Card by logging into your Card account at www.payoneer.comor by contacting Payoneer Customer Service through the form on our Contact Us page atwww.payoneer.com or by calling 1-888-693-3003 Ext. 2 (within the US) or 1-646-386-2433, Ext.2 (International). You may perform a balance inquiry at an ATM to check your balance. However, you may be charged a fee for this service by the ATM operator. Technical difficulties may delay posting of transactions to your Card Account. Each time you use your Card, you authorize us to reduce the value available on your Card by the amount of the transaction posted to the network and any applicable fees. You are not allowed to exceed the available amount on your Card through an individual transaction or a series of transactions. Nevertheless, if a transaction exceeds the balance of funds available on your Card (creating a “shortage”) you shall remain fully liable to us for the amount of the transaction and any applicable fees or charges. You agree to pay us promptly for the shortage and any applicable shortage fees. We also reserve the right to cancel the Card should you create a shortage with your Card. You do not have the right to stop payment on any purchase transaction originated by use of your Card. If you authorize a transaction and then fail to make a purchase as planned, the authorization may result in a hold for that amount of funds for up to ten (10) days.
6. Returns and Refunds
If you are entitled to a refund for any reason for goods or services obtained with your Card, you agree to accept credits to your Card for such refunds. The amounts credited to your Card for refunds may not be available for up to five (5) business days from the date the refund transaction occurs.
7. Foreign Transactions and Transactions made outside of Belize.
If you make a transaction in a currency other than US Dollars or in a country other than Belize this will be considered a foreign transaction. Transactions in a currency other than US Dollars will be converted to US Dollars. The currency conversion rate used by MasterCard is either a wholesale market rate or the government-mandated rate in effect one day prior to the processing date for the transaction. The currency conversion rate used by MasterCard on the processing date may differ from the rate in effect on the transaction date or on the date that the transaction posts to your Card Account. The combined processing fees for foreign transactions and for transactions made outside the US, including MasterCard® and bank charges, can be up to 3%.
8. Receipts
You should get a receipt at the time you make a transaction using your Card. You agree to retain your receipt to verify your transactions.
9. Periodic Statements
Statements in electronic format will be made available free of charge by accessing your Card account at www.payoneer.com. You may choose to have a paper statement mailed to you. However, there is a fee for this service. You may obtain information about the amount of money you have remaining in your Card account by calling 1-888-693-3003 Ext. 2. This information, along with a history of account transactions, is also available on-line by accessing your Card account at www.payoneer.com.
10. Confidentiality
We may disclose information to third parties about your Card or the transactions you make:
(1) Where it is necessary for completing transactions;
(2) In order to verify the existence and condition of your Card for a third party, such as a merchant;
(3) In order to comply with any government agency, court order, or other legal reporting requirements;
(4) If you give us your written permission, or;
(5) To our employees, auditors, affiliates, service providers, or attorneys as needed.
11. Our Liability for Failure to Complete Transactions
In no event will we be liable for consequential damages (including lost profits), extraordinary damages, special or punitive damages. Additionally, we will not be liable:
(1) If, through no fault of ours, you do not have enough funds available on your Card to complete the transaction;
(2) If a merchant refuses to accept your Card;
(3) If an ATM where you are making a cash withdrawal does not have enough cash;
(4) If an electronic terminal where you are making a transaction does not operate properly;
(5) If access to your Card has been blocked after you reported your Card lost or stolen;
(6) If there is a hold or your funds are subject to legal process or other encumbrance restricting their use;
(7) If we have reason to believe the requested transaction is unauthorized;
(8) If circumstances beyond our control (such as fire, flood or computer or communication failure) prevent the completion of the transaction, despite reasonable precautions that we have taken;
(9) Any other exception stated in our Agreement with you.
12. Your Liability for Unauthorized Transactions
Tell us AT ONCE if you believe your Card has been lost or stolen, by calling 1-646-386-2433. To the extent permitted by applicable law, we are not responsible for lost or stolen Cards or any unauthorized transactions made with the Card.
13. Other Terms
Your Card and your obligations under this Agreement may not be assigned. We may transfer our rights under this Agreement. Use of your Card is subject to all applicable rules and customs of any clearinghouse or other association involved in transactions. We do not waive our rights by delaying or failing to exercise them at anytime. If any provision of this Agreement shall be determined to be invalid or unenforceable under any rule, law, or regulation the validity or enforceability of any other provision of this Agreement shall not be affected. This Agreement will be governed by the law of Belize.
14. Amendment and Cancellation
We may amend or change the terms of this Agreement at any time. You will be notified of any change through your online Card account access at www.payoneer.com. However, if the change is made for security purposes, we can implement such change without prior notice. We may cancel or suspend your Card or this Agreement at any time. You may cancel this Agreement by calling 1-888-693-3003. Any funds remaining on the Card must be withdrawn or used for purchases before canceling the account. Termination of this Agreement will not affect any of rights or obligations arising under this Agreement prior to termination.
15. Privacy and Data Protection
(i) Information We Collect (“Cardholder Information”):
(a) Information about purchases made with the Card, such as date of purchase, amount and place of purchase
(b) Information you provide to us when you apply for a Card.
(ii) Information Security: Only those persons who need it to perform their job responsibilities are authorized to have access to Cardholder Information. In addition, we maintain physical, electronic and procedural security measures to safeguard Cardholder Information.
(iii) Disclosure: We may use Cardholder Information to provide customer services, to develop marketing programs, to help protect against fraud and to conduct research and analysis. In addition, it is often necessary for us to disclose Cardholder Information for the same purposes to companies that work with us. For example, we may provide certain Cardholder Information to companies that perform business operations or services, including marketing services, on our behalf. We may also provide certain Cardholder Information to others as permitted by law, such as government entities or other third parties in response to subpoenas.
16. Telephone Monitoring/Recording
From time to time we may monitor and/or record telephone calls between you and us to assure the quality of our customer service or as required by applicable law.
17. No Warranty Regarding Goods and Services
We are not responsible for the quality, safety, legality, or any other aspect of any goods or services you purchase with your Card.
18. Loading Value Onto Your Card Account and keeping track of your Card balance
Payout Deposits
You authorize the entity loading funds into your Card Account (the "Paying Entity") and us to recover any funds erroneously added to your Card Account. If an authorized addition to your Card Account has an error or if you require additional information regarding funds added or loaded, you must contact the Paying Entity immediately.
Non-payout Deposits
Subject to applicable security measures which may change from time to time, some Paying Entities may allow you to add additional funds onto your Card Account, but in any case you may not do so more than two (2) times a day. The amount of each addition to your Card Account must be at least US$10. We may limit the amount of funds loaded, or require additional documentation before approving loads. Cardholders may load such funds by making a payment using any of the methods we offer to load funds at www.payoneer.com(do not mail cash). The maximum amount of money allowed on your Card Account at any one time for such loads is US$2,500.
Additional Information
The maximum aggregate amount allowed on your Card at any time is US$10,000 for payout cards, or US$5,000 for other cards. Payments exceeding this amount will be available as the funds are depleted.
For more information about loading additional funds to your Card Account, contact Payoneer Customer Service through our Contact Us page at www.payoneer.com.
19. Inactivity Fee
A monthly account inactivity fee will be collected if no transactions and no payments have been posted to your account in the last 30 days. The charge will be recurring each month, unless funds are added and as long as the balance on the account is more than $0.00. For more information on fees please check the Fee Schedule available from your account atwww.payoneer.com.
20. Regarding Payout Cards Only
This section applies only if you are holding a payout card. A payout card is defined as an account directly or indirectly established by a company making payments to a consumer on a recurring basis. Payout card accounts are assigned to an identifiable consumer and represent a recurring stream of payments that is likely the primary source of the consumer’s income, replenished on a recurring basis and designed for ongoing use at multiple locations and for multiple purposes. Payout cards are available only to individuals 18 years of age and up. In case of errors or questions about your payout card account, contact the company that is making payments to your card account.
You are responsible for reporting to all applicable government tax authorities, all earnings received and loaded on to your Card or Card Account and the payment of any applicable taxes that apply to such earnings.
21. Complaints
A copy of our complaint procedure is available on request. If you have a complaint about Payoneer services you should raise it in the first instance with our Customer Service Manager at 1-888-693-3003 or at [email protected]. If you are not satisfied with the response given, you may complain to the Payoneer VP of Operations at[email protected]. Residents of the State of Texas may direct their complaints to Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), www.banking.state.tx.us.
22. Arbitration Provision
(a) Purpose: This Arbitration Provision sets forth the circumstances and procedures under which claims (as defined below) may be arbitrated instead of litigated in court.
(b) Definitions: As used in this Arbitration Provision, the term “Claim” means any claim, dispute or controversy between you and us arising from or relating to the Card or this Agreement as well as any related or prior agreement that you may have had with us or the relationships resulting from this Agreement, including the validity, enforceability or scope of this Arbitration Provision or the Agreements. “Claim” includes claims of every kind and nature, including but not limited to initial claims, counterclaims, cross-claims and third-party claims and claims based upon contract, tort, fraud and other intentional torts, statutes, regulations, common law and equity. The term “Claim” is to be given the broadest possible meaning that will be enforced and includes, by way of example and without limitation, any claim, dispute or controversy that arises from or relates to (i) your Card, or the Cards of any Additional Cardholders designated by you; (ii) the amount of Available Funds on the Cards; (iii) advertisements, promotions or oral or written statements related to the Cards, goods or services purchased with the Cards; (iv) the benefits and services related to the Cards; and (v) your enrollment for any Card. We shall not elect to use arbitration under the Arbitration Provision for any Claim that you properly file and pursue in a small claims court of your state or municipality so long as the Claim is individual and pending only in the court.
As used in the Arbitration Provision, the terms “we” and “us” shall for all purposes mean the Bank, wholly or majority owned subsidiaries, affiliates, licensees, predecessors, successors, and assigns; and all of their agents, employees, directors and representatives. In addition, “we” or “us” shall include any third party using or providing any product, service or benefit in connection with any Cards (including, but not limited to merchants who accept the Card, third parties who use or provide services, debt collectors and all of their agents, employees, directors and representatives) if, and only if, such third party is named as a co-party with us (or files a Claim with or against us) in connection with a Claim asserted by you. As solely used in this Arbitration Provision, the terms “you” or ”yours” shall mean all persons or entities approved by us to have and/or use a Card, including but not limited to all persons or entities contractually obligated under any of the Agreements and all Additional Cardholders.
(c) Initiation of Arbitration Proceeding/Selection of Administrator: Any Claim shall be resolved, upon the election by you or us, by arbitration pursuant to this Arbitration Provision and the code of procedures of the arbitration organization to which the Claim is referred in effect at the time the Claim is filed.
(d) Significance of Arbitration: IF ARBITRATION IS CHOSEN BY ANY PARTY WITH RESPECT TO A CLAIM, NEITHER YOU NOR WE WILL HAVE THE RIGHT TO LITIGATE THAT CLAIM IN COURT OR HAVE A JURY TRIAL ON THAT CLAIM, OR TO ENGAGE IN DISCOVERY. FURTHER, YOU WILL NOT HAVE THE RIGHT TO PARTICIPATE IN A REPRESENTATIVE CAPACITY OR AS A MEMBER OF ANY CLASS OF CLAIMANTS PERTAINING TO ANY CLAIM SUBJECT TO ARBITRATION. EXCEPT AS SET FORTH BELOW, THE ARBITRATOR’S DECISION WILL BE FINAL AND BINDING. NOTE THAT OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION.
(e) Restrictions on Arbitration: If either party elects to resolve a Claim by arbitration, that Claim shall be arbitrated on an individual basis. There shall be no right or authority for any Claims to be arbitrated on a class action basis or on bases involving Claims brought in a purported representative capacity on behalf of the general public, other Cardholders or other persons similarly situated. The arbitrator’s authority to resolve Claims is limited to Claims between you and us alone, and the arbitrator’s authority to make awards is limited to you and us alone. Furthermore, Claims brought by you against us or by us against you may not be joined or consolidated in arbitration with Claims brought by or against someone other than you, unless otherwise agreed to in writing by all parties.
(f) Location of Arbitration/Payment of Fees: Any arbitration hearing that you attend shall take place in the judicial district of your residence. At your written request, we will consider in good faith making a temporary advance of all or part of the filing administrative and/or hearing fees for any Claim you initiate as to which you or we seek arbitration. At the conclusion of the arbitration (or any appeal thereof), the arbitrator (or panel) will decide who will ultimately be responsible for paying the filing, administrative and/or hearing fees in connection with the arbitration (or appeal).
(g) Continuation: This Arbitration Provision shall survive termination of your Card as well as voluntary payment of the debt in full by you, any legal proceeding by us to collect a debt owed by you, and any bankruptcy by you or us. If any portion of this Arbitration Provision is deemed invalid or unenforceable under any principle or provision of law or equity, it shall not invalidate the remaining portions of this Arbitration Provision, the Agreement or any prior agreement you may have had with us, each of which shall be enforceable regardless of such invalidity.
1. Definitions
The Card is a prepaid card that allows you to access funds on the Card. The Card does not constitute a checking, savings or other bank account and is not connected in any way to any other account you may have. The Card is not a credit card. You will not receive any interest on the funds on the Card.
2. Personal Identification Number (“PIN”):
We may, at our option, give you a Personal Identification Number (“PIN”). If we give you a PIN, you may use your Card, (i) to obtain Cash from any Automated Teller Machine (“ATM”) or (ii) at any Point-of-Sale (POS) device which requires entry of a PIN, that bears the MasterCard brand. All ATM transactions are treated as Cash withdrawal transactions. You should not write or keep your PIN with your Card. If you believe that anyone has gained unauthorized access to your PIN, you should advise us immediately, following the procedures in the paragraph labeled “Your Liability for Unauthorized Transactions.” If you lose your PIN you may contact Payoneer Customer Support to have the PIN reset. PIN resets are free of charge as long as there have not been two PIN resets or more in the previous 12 months.
3. Information Needed to Obtain Your Card
When you open a Card Account, we will ask for: (1) your name; (2) address; (3) date of birth; and (4) other information that will allow us to identify you. To continue ongoing compliance and validation, we may also ask to see your driver's license, government-issued photo ID or other identifying documents either before or after the Card has been issued.
4. Limitations on Transactions
For security reasons, you may only make up to ten (10) withdrawals per any 24 hour period at ATMs and the total number of transactions you can make using POS terminals is nine (9) transactions per any 24 hour period. You may not make more than US$5,000 in transactions of any type from your Card per any 24 hour period. Any transaction made on a non-business day is considered made on the next business day. You may not use your Card for any illegal transactions or at gambling sites or for any gambling activity.
5. Using Your Card
When funds have been added to your Card Account, you may use your Card to obtain goods or services, or to obtain cash or to initiate transactions from your Card Account, wherever Debit MasterCard cards are accepted, as long as you do not exceed the value available in your Card Account. Unless the context indicates otherwise, we use the word “transaction” to refer to any use of your Card mentioned herein. Your Card may be used to obtain cash from an ATM. You can use your Card at an ATM to make a balance inquiry. You may use your Card to make purchases at POS terminals.
Log into your account at www.payoneer.com to view the Fee Schedule, which lists the fees associated with using your card. You agree that we may deduct from your account, without notice, all fees listed in the Fee Schedule. You also agree that we may deduct fees for services you may request which are not listed here or in our fee schedule. We reserve the right to collect fees at a later date, without notice, for fees not deducted because of insufficient funds. Other fees may be imposed by owners or operators of ATMs and of Point-of-Sale equipment.
You are responsible for all transactions initiated by use of your Card. If you permit someone else to use your Card we will treat this as if you have authorized such use and you will be responsible for any transactions made subject to such use. If you use your Card number without presenting your Card (including online or telephone purchase), the legal effect will be the same as if you used the Card itself.
Your Card cannot be redeemed for cash.
You should keep track of the amount of value loaded on Cards issued to you. You may view the available balance on your Card by logging into your Card account at www.payoneer.comor by contacting Payoneer Customer Service through the form on our Contact Us page atwww.payoneer.com or by calling 1-888-693-3003 Ext. 2 (within the US) or 1-646-386-2433, Ext.2 (International). You may perform a balance inquiry at an ATM to check your balance. However, you may be charged a fee for this service by the ATM operator. Technical difficulties may delay posting of transactions to your Card Account. Each time you use your Card, you authorize us to reduce the value available on your Card by the amount of the transaction posted to the network and any applicable fees. You are not allowed to exceed the available amount on your Card through an individual transaction or a series of transactions. Nevertheless, if a transaction exceeds the balance of funds available on your Card (creating a “shortage”) you shall remain fully liable to us for the amount of the transaction and any applicable fees or charges. You agree to pay us promptly for the shortage and any applicable shortage fees. We also reserve the right to cancel the Card should you create a shortage with your Card. You do not have the right to stop payment on any purchase transaction originated by use of your Card. If you authorize a transaction and then fail to make a purchase as planned, the authorization may result in a hold for that amount of funds for up to ten (10) days.
6. Returns and Refunds
If you are entitled to a refund for any reason for goods or services obtained with your Card, you agree to accept credits to your Card for such refunds. The amounts credited to your Card for refunds may not be available for up to five (5) business days from the date the refund transaction occurs.
7. Foreign Transactions and Transactions made outside of Belize.
If you make a transaction in a currency other than US Dollars or in a country other than Belize this will be considered a foreign transaction. Transactions in a currency other than US Dollars will be converted to US Dollars. The currency conversion rate used by MasterCard is either a wholesale market rate or the government-mandated rate in effect one day prior to the processing date for the transaction. The currency conversion rate used by MasterCard on the processing date may differ from the rate in effect on the transaction date or on the date that the transaction posts to your Card Account. The combined processing fees for foreign transactions and for transactions made outside the US, including MasterCard® and bank charges, can be up to 3%.
8. Receipts
You should get a receipt at the time you make a transaction using your Card. You agree to retain your receipt to verify your transactions.
9. Periodic Statements
Statements in electronic format will be made available free of charge by accessing your Card account at www.payoneer.com. You may choose to have a paper statement mailed to you. However, there is a fee for this service. You may obtain information about the amount of money you have remaining in your Card account by calling 1-888-693-3003 Ext. 2. This information, along with a history of account transactions, is also available on-line by accessing your Card account at www.payoneer.com.
10. Confidentiality
We may disclose information to third parties about your Card or the transactions you make:
(1) Where it is necessary for completing transactions;
(2) In order to verify the existence and condition of your Card for a third party, such as a merchant;
(3) In order to comply with any government agency, court order, or other legal reporting requirements;
(4) If you give us your written permission, or;
(5) To our employees, auditors, affiliates, service providers, or attorneys as needed.
11. Our Liability for Failure to Complete Transactions
In no event will we be liable for consequential damages (including lost profits), extraordinary damages, special or punitive damages. Additionally, we will not be liable:
(1) If, through no fault of ours, you do not have enough funds available on your Card to complete the transaction;
(2) If a merchant refuses to accept your Card;
(3) If an ATM where you are making a cash withdrawal does not have enough cash;
(4) If an electronic terminal where you are making a transaction does not operate properly;
(5) If access to your Card has been blocked after you reported your Card lost or stolen;
(6) If there is a hold or your funds are subject to legal process or other encumbrance restricting their use;
(7) If we have reason to believe the requested transaction is unauthorized;
(8) If circumstances beyond our control (such as fire, flood or computer or communication failure) prevent the completion of the transaction, despite reasonable precautions that we have taken;
(9) Any other exception stated in our Agreement with you.
12. Your Liability for Unauthorized Transactions
Tell us AT ONCE if you believe your Card has been lost or stolen, by calling 1-646-386-2433. To the extent permitted by applicable law, we are not responsible for lost or stolen Cards or any unauthorized transactions made with the Card.
13. Other Terms
Your Card and your obligations under this Agreement may not be assigned. We may transfer our rights under this Agreement. Use of your Card is subject to all applicable rules and customs of any clearinghouse or other association involved in transactions. We do not waive our rights by delaying or failing to exercise them at anytime. If any provision of this Agreement shall be determined to be invalid or unenforceable under any rule, law, or regulation the validity or enforceability of any other provision of this Agreement shall not be affected. This Agreement will be governed by the law of Belize.
14. Amendment and Cancellation
We may amend or change the terms of this Agreement at any time. You will be notified of any change through your online Card account access at www.payoneer.com. However, if the change is made for security purposes, we can implement such change without prior notice. We may cancel or suspend your Card or this Agreement at any time. You may cancel this Agreement by calling 1-888-693-3003. Any funds remaining on the Card must be withdrawn or used for purchases before canceling the account. Termination of this Agreement will not affect any of rights or obligations arising under this Agreement prior to termination.
15. Privacy and Data Protection
(i) Information We Collect (“Cardholder Information”):
(a) Information about purchases made with the Card, such as date of purchase, amount and place of purchase
(b) Information you provide to us when you apply for a Card.
(ii) Information Security: Only those persons who need it to perform their job responsibilities are authorized to have access to Cardholder Information. In addition, we maintain physical, electronic and procedural security measures to safeguard Cardholder Information.
(iii) Disclosure: We may use Cardholder Information to provide customer services, to develop marketing programs, to help protect against fraud and to conduct research and analysis. In addition, it is often necessary for us to disclose Cardholder Information for the same purposes to companies that work with us. For example, we may provide certain Cardholder Information to companies that perform business operations or services, including marketing services, on our behalf. We may also provide certain Cardholder Information to others as permitted by law, such as government entities or other third parties in response to subpoenas.
16. Telephone Monitoring/Recording
From time to time we may monitor and/or record telephone calls between you and us to assure the quality of our customer service or as required by applicable law.
17. No Warranty Regarding Goods and Services
We are not responsible for the quality, safety, legality, or any other aspect of any goods or services you purchase with your Card.
18. Loading Value Onto Your Card Account and keeping track of your Card balance
Payout Deposits
You authorize the entity loading funds into your Card Account (the "Paying Entity") and us to recover any funds erroneously added to your Card Account. If an authorized addition to your Card Account has an error or if you require additional information regarding funds added or loaded, you must contact the Paying Entity immediately.
Non-payout Deposits
Subject to applicable security measures which may change from time to time, some Paying Entities may allow you to add additional funds onto your Card Account, but in any case you may not do so more than two (2) times a day. The amount of each addition to your Card Account must be at least US$10. We may limit the amount of funds loaded, or require additional documentation before approving loads. Cardholders may load such funds by making a payment using any of the methods we offer to load funds at www.payoneer.com(do not mail cash). The maximum amount of money allowed on your Card Account at any one time for such loads is US$2,500.
Additional Information
The maximum aggregate amount allowed on your Card at any time is US$10,000 for payout cards, or US$5,000 for other cards. Payments exceeding this amount will be available as the funds are depleted.
For more information about loading additional funds to your Card Account, contact Payoneer Customer Service through our Contact Us page at www.payoneer.com.
19. Inactivity Fee
A monthly account inactivity fee will be collected if no transactions and no payments have been posted to your account in the last 30 days. The charge will be recurring each month, unless funds are added and as long as the balance on the account is more than $0.00. For more information on fees please check the Fee Schedule available from your account atwww.payoneer.com.
20. Regarding Payout Cards Only
This section applies only if you are holding a payout card. A payout card is defined as an account directly or indirectly established by a company making payments to a consumer on a recurring basis. Payout card accounts are assigned to an identifiable consumer and represent a recurring stream of payments that is likely the primary source of the consumer’s income, replenished on a recurring basis and designed for ongoing use at multiple locations and for multiple purposes. Payout cards are available only to individuals 18 years of age and up. In case of errors or questions about your payout card account, contact the company that is making payments to your card account.
You are responsible for reporting to all applicable government tax authorities, all earnings received and loaded on to your Card or Card Account and the payment of any applicable taxes that apply to such earnings.
21. Complaints
A copy of our complaint procedure is available on request. If you have a complaint about Payoneer services you should raise it in the first instance with our Customer Service Manager at 1-888-693-3003 or at [email protected]. If you are not satisfied with the response given, you may complain to the Payoneer VP of Operations at[email protected]. Residents of the State of Texas may direct their complaints to Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), www.banking.state.tx.us.
22. Arbitration Provision
(a) Purpose: This Arbitration Provision sets forth the circumstances and procedures under which claims (as defined below) may be arbitrated instead of litigated in court.
(b) Definitions: As used in this Arbitration Provision, the term “Claim” means any claim, dispute or controversy between you and us arising from or relating to the Card or this Agreement as well as any related or prior agreement that you may have had with us or the relationships resulting from this Agreement, including the validity, enforceability or scope of this Arbitration Provision or the Agreements. “Claim” includes claims of every kind and nature, including but not limited to initial claims, counterclaims, cross-claims and third-party claims and claims based upon contract, tort, fraud and other intentional torts, statutes, regulations, common law and equity. The term “Claim” is to be given the broadest possible meaning that will be enforced and includes, by way of example and without limitation, any claim, dispute or controversy that arises from or relates to (i) your Card, or the Cards of any Additional Cardholders designated by you; (ii) the amount of Available Funds on the Cards; (iii) advertisements, promotions or oral or written statements related to the Cards, goods or services purchased with the Cards; (iv) the benefits and services related to the Cards; and (v) your enrollment for any Card. We shall not elect to use arbitration under the Arbitration Provision for any Claim that you properly file and pursue in a small claims court of your state or municipality so long as the Claim is individual and pending only in the court.
As used in the Arbitration Provision, the terms “we” and “us” shall for all purposes mean the Bank, wholly or majority owned subsidiaries, affiliates, licensees, predecessors, successors, and assigns; and all of their agents, employees, directors and representatives. In addition, “we” or “us” shall include any third party using or providing any product, service or benefit in connection with any Cards (including, but not limited to merchants who accept the Card, third parties who use or provide services, debt collectors and all of their agents, employees, directors and representatives) if, and only if, such third party is named as a co-party with us (or files a Claim with or against us) in connection with a Claim asserted by you. As solely used in this Arbitration Provision, the terms “you” or ”yours” shall mean all persons or entities approved by us to have and/or use a Card, including but not limited to all persons or entities contractually obligated under any of the Agreements and all Additional Cardholders.
(c) Initiation of Arbitration Proceeding/Selection of Administrator: Any Claim shall be resolved, upon the election by you or us, by arbitration pursuant to this Arbitration Provision and the code of procedures of the arbitration organization to which the Claim is referred in effect at the time the Claim is filed.
(d) Significance of Arbitration: IF ARBITRATION IS CHOSEN BY ANY PARTY WITH RESPECT TO A CLAIM, NEITHER YOU NOR WE WILL HAVE THE RIGHT TO LITIGATE THAT CLAIM IN COURT OR HAVE A JURY TRIAL ON THAT CLAIM, OR TO ENGAGE IN DISCOVERY. FURTHER, YOU WILL NOT HAVE THE RIGHT TO PARTICIPATE IN A REPRESENTATIVE CAPACITY OR AS A MEMBER OF ANY CLASS OF CLAIMANTS PERTAINING TO ANY CLAIM SUBJECT TO ARBITRATION. EXCEPT AS SET FORTH BELOW, THE ARBITRATOR’S DECISION WILL BE FINAL AND BINDING. NOTE THAT OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION.
(e) Restrictions on Arbitration: If either party elects to resolve a Claim by arbitration, that Claim shall be arbitrated on an individual basis. There shall be no right or authority for any Claims to be arbitrated on a class action basis or on bases involving Claims brought in a purported representative capacity on behalf of the general public, other Cardholders or other persons similarly situated. The arbitrator’s authority to resolve Claims is limited to Claims between you and us alone, and the arbitrator’s authority to make awards is limited to you and us alone. Furthermore, Claims brought by you against us or by us against you may not be joined or consolidated in arbitration with Claims brought by or against someone other than you, unless otherwise agreed to in writing by all parties.
(f) Location of Arbitration/Payment of Fees: Any arbitration hearing that you attend shall take place in the judicial district of your residence. At your written request, we will consider in good faith making a temporary advance of all or part of the filing administrative and/or hearing fees for any Claim you initiate as to which you or we seek arbitration. At the conclusion of the arbitration (or any appeal thereof), the arbitrator (or panel) will decide who will ultimately be responsible for paying the filing, administrative and/or hearing fees in connection with the arbitration (or appeal).
(g) Continuation: This Arbitration Provision shall survive termination of your Card as well as voluntary payment of the debt in full by you, any legal proceeding by us to collect a debt owed by you, and any bankruptcy by you or us. If any portion of this Arbitration Provision is deemed invalid or unenforceable under any principle or provision of law or equity, it shall not invalidate the remaining portions of this Arbitration Provision, the Agreement or any prior agreement you may have had with us, each of which shall be enforceable regardless of such invalidity.